Manta PRO Head Strap

• ORDER PROCESSING - Our fulfillment team tries to process orders as quickly as they can. On average, they process/ship orders within 1 to 2 business days.

STANDARD SHIPPING

• AUSTRALIA - We offer free standard shipping to customers within Australia. Once an order has shipped, it should arrive within 2 to 6 business days.

• NEW ZEALAND - Standard shipping for customers in New Zealand will cost AU$ 5, and customs fees may apply. Once an order has shipped, it should arrive within 4 to 9 business days.

• INTERNATIONAL SHIPPING - Currently, our Australian warehouse only ships to Australia and New Zealand. If you are from the UK/EU and you wish to own one of our products, please visit our Manta Sleep UK website. For all other international orders, we recommend visiting our Manta Sleep US website. Our warehouse in the US ships worldwide at competitive prices.

EXPRESS SHIPPING

• EXPRESS SHIPPING WITHIN AUSTRALIA

- AU$ 3.99 (flat rate)
- Order should arrive within 1 to 4 business days after it has shipped.

• EXPRESS SHIPPING TO NEW ZEALAND:

- AU$ 8.99 (flat rate)
- Order should arrive within 2 to 6 business days after it has shipped.

TAXES/CUSTOMS FEES

• AUSTRALIAN CUSTOMERS - GST fees are already included in the product price.

• NEW ZEALAND CUSTOMERS - GST fees are already included in the product price. Customers will need to pay for customs fees. We encourage checking your local customs laws before making a purchase. Unfortunately, Manta Sleep will not be able to cover or refund any customs fees incurred by the customers’ local laws.

• RETURN POLICY - Every Manta (except those purchased during limited-time sales events) comes with a 60-day money-back guarantee. If your Manta doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer success team at support@mantasleep.com and let them know why the product didn’t work for you. They will provide you with a prepaid return label via email and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased. Please be advised that once a return label has been issued, you will have 7 days to ship the product back to our warehouse.

If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.

• WARRANTY POLICY - At Manta Sleep, we stand behind the quality of our products 100%. In the unlikely event that you aren’t blown away by the quality of your Manta or you happen to encounter a manufacturing defect, email us at support@mantasleep.com within 6 months from the date of purchase and we’ll exchange your Manta for a new one, free of charge. Please note that we can only offer replacements of the same product that you originally purchased.

• PRODUCT EXCHANGES - As a Manta Sleep customer, you have the option of requesting for a product exchange in lieu of a refund if your order was placed 60 days (or less) ago. Product exchange is possible as long as the price of the item you wish to exchange for is the same as (or lower than) your original purchase. Please note though that you could only exchange for another product once and if you request for a product exchange, your order would no longer be eligible for a refund. Also, items purchased during limited-time sales events (i.e. Black Friday, Holiday Sales) aren’t eligible for a product exchange.

Please also be advised that the shipping fee would have to be paid for by the customer. Simply reach out to our customer success team at support@mantasleep.com so they could walk you through the exchange process.